MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

The MB-230 course is designed for professionals who want to master the configuration and management of Microsoft Dynamics 365 Customer Service. This course covers all core functionalities including case management, knowledge base, SLAs, entitlements, and the use of automation tools like Power Automate. Learners will gain hands-on experience in setting up Omnichannel communication (like chat, voice, and messaging), managing customer issues efficiently, and utilizing tools like Customer Service Hub and Insights to enhance productivity. Ideal for functional consultants, CRM administrators, and business analysts, this course aligns closely with the skills measured in the MB-230 certification exam. By the end of the course, participants will be equipped to implement scalable customer service solutions that deliver exceptional customer experiences across channels.