MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

The MB-240 course is designed for functional consultants who want to specialize in implementing and configuring Microsoft Dynamics 365 Field Service solutions. This course focuses on delivering onsite service experiences by efficiently managing work orders, resources, inventory, assets, and customer communications. Participants will learn how to configure key components such as bookings, schedules, and mobile tools, as well as how to optimize service delivery through resource scheduling, preventive maintenance, and IoT integration. The course also covers integration with Microsoft Power Platform and how to use tools like Power Automate and Power BI to enhance visibility and automation. By the end of the course, learners will be fully prepared for the MB-240 certification and equipped to deliver effective field service solutions that improve customer satisfaction and operational efficiency.